How can I reschedule a booking?

You can reschedule any booking that's more than 24 hours ahead of time following the steps below. If you need to reschedule a booking that's less than 24 hours ahead of time ($40 cancellation fee applies) please get in touch with us.

To reschedule a booking

  1. Log into your account 
  2. Click on Bookings under the navigation portal. Click on Options and then on Reschedule next to the booking that you want to reschedule
  3. Choose if you would like to apply the same change to all future bookings tick Make this change on all future bookings. Select the date and time you want to reschedule your appointment to:

Note: By selecting MyCrew availability, it increases your chances of your MyCrew being assigned for your reschedule. Please note when you reschedule a clean, your regular Crew member will be dropped from the job and a new cleaner will be assigned.

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