TidyMe Customer
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What do you need help with?
  1. Solution home
  2. Knowledge base

Manage Your Account

Payments and referrals

  • When do I get charged?
  • How can I update my credit card information?
  • How do referrals work?

Manage your details

  • How do I change my password?
  • How can I log into my account?
  • How do I change my email address, name or phone number?

Manage your booking

  • How can I request a particular cleaner through MyCrew?
  • How can I cancel a booking?
  • How can I reschedule a booking?
  • How can I add or remove extra services?
  • How can I leave notes and instructions for the Crew member?
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Report an Issue

Issues with Booking

  • How can I leave feedback?
  • My property got (almost) damaged, how can I let you know?

Issues with Crew Member

  • The crew member hasn't arrived, what can I do?
  • The crew member arrived late, how can I let you know?
  • The crew member left early, how can I let you know?

How TidyMe Works

About Home Cleaning Services

  • Who brings the cleaning supplies?
  • What additional extras does TidyMe do?
  • What is included in the clean?
  • Will I have the same crew member for every clean?
  • Who will my cleaner be?
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General questions

  • How does TidyMe pricing work?
  • How does the cleaner get in?
  • What does our subscription plan mean?
  • How long will my home clean take?
  • How can I get in touch with you?
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