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Manage Your Account
Payments and referrals
When do I get charged?
How can I update my credit card information?
How do referrals work?
Manage your details
How do I change my password?
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Manage your booking
How can I request a particular cleaner through MyCrew?
How can I cancel a booking?
How can I reschedule a booking?
How can I add or remove extra services?
How can I leave notes and instructions for the Crew member?
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Report an Issue
Issues with Booking
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My property got (almost) damaged, how can I let you know?
Issues with Crew Member
The crew member hasn't arrived, what can I do?
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The crew member left early, how can I let you know?
How TidyMe Works
About Home Cleaning Services
Who brings the cleaning supplies?
What additional extras does TidyMe do?
What is included in the clean?
Will I have the same crew member for every clean?
Who will my cleaner be?
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How does TidyMe pricing work?
How does the cleaner get in?
What does our subscription plan mean?
How long will my home clean take?
How can I get in touch with you?
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