Payments and referrals

• When do I get charged?
• How can I update my credit card information?
• How do referrals work?

Manage your details

• How do I change my password?
• How can I log into my account?
• How do I change my email address, name or phone number?

Manage your booking

• What is MyCrew?
• How can I cancel a booking?
• How can I reschedule a booking?
• How can I add or remove extra services?
• How do I change my address?

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Issues with Booking

• How can I leave feedback?
• My property got (almost) damaged, how can I let you know?

Issues with Crew Member

• The crew member hasn't arrived, what can I do?
• The crew member arrived late, how can I let you know?
• The crew member left early, how can I let you know?

About Home Cleaning Services

• Who brings the cleaning supplies?
• What’s not included in the clean?
• What additional extras does TidyMe do?
• What is included in the clean?
• Will I have the same crew member for every clean?

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General questions

• How does pricing work?
• How does the cleaner get in?
• What does our subscription plan mean?
• How long will my home clean take?
• How can I get in touch with you?

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